At Crestline Intelligence Private Limited, we are committed to delivering a transparent, reliable, and user-centric billing experience for our global clientele. By subscribing to our services, users acknowledge and agree to the following payment and refund terms, which are crafted in alignment with international SaaS billing standards and consumer protection norms.

1. Billing Model

Our platform operates on a credit-based billing model, where each credit is valued at $12 USD. Subscription fees are primarily determined by user type—currently categorized as MINI and PLUS—and are further influenced by the number and type of AI-driven extensions activated during the subscription lifecycle. Depending on usage, we may also charge on a per-instance basis for select features or modules.

2. Billing Schedule

Billing is processed via a prepaid auto-pay system, and Crestline reserves the right to initiate automatic charges to the saved payment method on designated billing days of each month—1st, 5th, 10th, 15th, 20th, 25th, and the 1st of the following month. Subscription cycles follow Option 1: users can view their credit usage summaries auto-generated from the subscription date through the 1st day of each new month.

3. Card Authorization

By saving card details on our platform, users authorize Crestline to initiate recurring charges. All financial transactions are encrypted and processed securely via globally compliant payment gateways. We do not share or expose cardholder information to any internal personnel or external entities. Card details are stored strictly for future billing under applicable privacy and data protection laws.

4. Refund Policy

Refunds are generally not issued for purchased credits or subscription payments unless required by applicable law or under exceptional circumstances reviewed on a case-by-case basis. Situations such as double billing, unauthorized charges, or technical malfunctions resulting in non-delivery of services may be eligible for refund consideration. Users must submit such claims within seven (7) calendar days from the date of charge to be eligible for review.

5. Refund Request Process

All refund requests must be addressed formally via email to billings@crestlineintelligence.com or accounts@crestlineintelligence.com, and must include the transaction reference ID, date of charge, and a clear description of the issue encountered. Refund decisions will be communicated within 7 business days of receipt.

6. Credit Usage Reports

Credit usage reports, including monthly summaries and AI instance breakdowns, are made available to each user and can be requested or reviewed through credits@crestlineintelligence.com.

7. Policy Updates

Crestline reserves the right to update this policy periodically to ensure compliance with financial regulations and to improve transparency. Continued use of our platform constitutes acceptance of such updates.