Process intelligence for construction and EPC projects.
Crestline is process intelligence software for EPC and construction companies. It reads the event log your ERP already writes, rebuilds the real path every RA bill, purchase order and vendor invoice takes, and prices each delay in rupees, naming the step, the owner and the next move.
What is process intelligence, and how is it different from process mining?
Process mining rebuilds the real map of how work flows; process intelligence is that map with the money on it. Crestline does both, for EPC and construction finance.
What is process mining?
Process mining is a technique that rebuilds the real map of how work flows through a business by reading the timestamps its software already records, instead of by asking people how they think it works.
Every system stamps a time on what it does: an RA bill submitted on the 3rd, certified on the 19th, paid on the 27th. Collected together, those stamps are an event log, and the log shows the path each case actually took, including the detours, the rework and the steps that were skipped. The diagram on the wall shows six steps; the mined map usually shows sixty paths.
Process intelligence is process mining plus the money: it rebuilds how work actually flows and then prices each delay, so the output is a ranked list of what to fix rather than a diagram to admire.
Process mining answers 'what is the real process'. Process intelligence answers 'what is it costing, who owns it, and what happens next'. Crestline joins the same event log to volumes, contract values and a cost of delay you set, so each slow or repeated step earns a figure and the worst ones sort themselves to the top.
How is process mining different from a BI dashboard?
A dashboard shows the numbers you already track; process mining shows the number nobody is tracking: where work quietly stalls, gets redone or skips a step, and how long each case waited there.
A dashboard is built from a question somebody already thought to ask, and it aggregates. Process mining starts from the journey of a single case and works up, so it surfaces the paths nobody designed and nobody is reporting on. The two are complements: the dashboard tells you receivables are up, the mined map tells you that certification is where they are sitting.
Three steps, read-only from end to end. Crestline never writes back to your systems.
01
Connect the ERP, read-only
A read-only connection to Grey Infra ERP, the live connector today. Crestline reads the event trail the ERP already writes, and your data and processes stay exactly as they are.
02
Discover the real process
The event log is rebuilt into the map of how work actually flows: every path, every queue, every rework loop, with the waiting time between steps rather than the time somebody spent working.
03
Price every delay, name an owner
Each step carries its volume and its waiting time, so each earns a rupee figure. The result is a weekly list ranked by impact, with an owner on every line and a ticket that closes only on re-measurement.
The map
What does a mined process actually look like?
Crestline rebuilds the order-to-cash process for one project from its event log. Switch the measure to see how often each path is taken, how long it waits, and how much cash sits on it.
Projects / Project A / Process Map
ERP read-only · synced hourly
How work actually flows, where it waits, and what each wait costs.
Cases
2,418
Events
27,006
Median cycle
94 d
▲ 6 d vs Q1
Conformance
64%
Rework
31%
of bills
Cash held
₹38.4 Cr
How work actually flowsshortwatchlonghandoffDashed = cross-system handoff (retention ledger)Show
AIAbout this step · Client review
Takes 23.4 d against 14 d in the contract. 62% of the wait sits with the client's engineer.
Where the wait concentrates
Step
Median
P80
Whose wait
Client review
23.4 d
41 d
Client
Payment received
41 d
68 d
Client
RA bill submitted
4.8 d
9 d
Us
Tax invoice
6.0 d
8 d
Us
ActionablesDo this first
BAD
Cut client review from 23.4 d to 14 d, the contract's term.Owner: Commercial head
WATCH
31% of RA bills come back. Attach measurement sheets.Owner: Billing engineer
Sample data, labelled as such. On your own ERP the steps, the paths and the figures are yours.
The charts
What do the numbers look like once the delay is priced?
Two of the views Crestline produces from the same event log: where the order-to-cash process waits, and what the cash curve does across the year.
How long each hand-off takesActual median days against what the contract allowsSample data
Actual median
Contract allows
Work measured2.1 d against 3 d allowed
RA bill raised4.8 d against 5 d allowed
Client certifies23.4 d against 14 d allowed
Tax invoice6.0 d against 7 d allowed
Payment received41 d against 30 d allowed
ActionablesDo this first
BAD
Payment received takes 41 d against 30 d terms.Owner: Collections
Collections against paymentsMonthly cash in and out, with the running positionSample data
Collected
Paid out
Cumulative cash · ₹ Cr
Peak funding need ₹8.5 Cr in Dec
ActionablesDo this first
WATCH
Collections dip below payments for 3 straight months from Oct.Owner: Finance controller
What it finds
What does Crestline find on a project?
Five findings Crestline measures from the event log rather than taking them as reported by a person.
What does Crestline find on a project?
Finding
What it means
Where it shows up
Bottleneck
The step where cases wait longest, which sets the speed of the whole process.
Certification on order-to-cash; approval on procure-to-pay.
Rework loop
A stretch the same case travels more than once: rejected, corrected, resubmitted.
Measurement sheets returned at client review.
Skipped step
A case that bypassed a control the process requires.
A payment released before the goods receipt was entered.
Hidden handoff
An exchange between two teams that no document records, visible only as an unexplained wait.
Site to billing, and billing to finance.
Early payment
Cash leaving before the agreed terms required it, for no discount in return.
Vendor payments cleared well inside terms.
Scope
What is Crestline not?
Crestline is process intelligence for EPC and construction finance, and nothing else. The honest boundary, so you know when to look elsewhere.
Not an ERP, and not accounting software
Crestline holds no ledger and issues no invoice. It reads what your ERP already recorded and replaces nothing you run.
Not project management or scheduling
It does not plan the work or hold the programme. It measures what happened to the money after the work was done.
Not a general-purpose process mining platform
It is built for EPC and construction finance: RA bills, retention, variations, subcontractor payments. For a manufacturing shop floor or a call centre, a general platform such as Celonis or a PM4Py-based build will fit better.
Not a write-back or automation tool
The connection is read-only by design. Crestline raises the finding and tracks the ticket; the change is made by your team in your systems.
Questions
What do people ask before starting with Crestline?
Does Crestline replace SAP or my ERP?
No. Crestline is read-only and replaces nothing. It sits on top of the ERP you already run, reads the event trail it writes, and never writes back to it.
Which systems can Crestline read?
Grey Infra ERP is the only live connector today. SAP, Oracle, Tally and spreadsheet upload are not yet available; ask on the scoping call whether another system can be scoped.
How long does it take to see results?
Crestline does not publish a fixed go-live time. The timeline is set on the 30-minute scoping call, once the processes and systems in scope are known. After the read-only connection is approved, Crestline syncs hourly.
Do I need a data team to run it?
No. The work in setup is getting read access approved and confirming which fields mark a case, a step and a time. There is no data warehouse to build and no model to train.
How accurate are the rupee figures?
The map is exact, because it is rebuilt from your real events. The rupee figures are grounded estimates: they use your real waiting times and volumes with a cost of delay you set, so they rank the list reliably but should never be read to the rupee.
Is process mining the same as process intelligence?
Process mining is the technique that rebuilds the real process from event data. Process intelligence is that map plus the money and the ownership: the priced, ranked list of what to fix. Crestline does both, and the second is what finance acts on.
Where is our data stored?
Data is held per tenant with separate encryption, and the connection to your ERP is read-only throughout. The full detail is on the security section of the homepage and in the security policy.
Is Crestline an alternative to Celonis?
For EPC and construction finance, yes. Crestline is built around RA bills, retention, variations and subcontractor payments, and is priced and scoped for a single business rather than an enterprise programme. For manufacturing, shared services or a global multi-process rollout, Celonis is the better fit and we will say so.
30-minute discovery call
See it on your own process.
Thirty minutes, read-only, against your ERP. Bring one question about your project cash, whether a bill, a payment or an approval, and we will show you where it waits and what that costs.